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Privacy Policy

This website (the “site”) is owned and operated by The Big Horse Shop Limited (“us”, “we”, or “our”), a registered company in England & Wales, registration number 6946449, at Unit 4, Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL. Our registered VAT number is 980 2814 13.

We are committed to protecting and respecting your privacy. This policy alongside our terms & conditions, informs you how any personal data we collect from you, or which you provide to us, is processed. Please read the following information carefully before placing an order from this website. By placing an order with us, you agree to our privacy policy. If you do not agree with our privacy policy, please do not use this website.

Contact Us

If you have any queries regarding our privacy policy, your information, or to exercise any of your rights as described within this privacy policy or under data protection laws, you can contact us:

By phone: 01254 279666

By email:


Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


Cookies are small pieces of data stored on a User’s device.

The Big Horse Shop's website and online services may use “cookies.” Cookies enable you to use shopping carts and to personalise your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.

The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:

Category 1 — Strictly Necessary Cookies

These cookies are essential to enable you to browse through our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

Category 2 — Performance Cookies

These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimise our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

Category 3 — Functionality Cookies

These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Apple websites.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.


The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection & Use

Information you give us

You may provide us with personal information through:

  • Placing orders on our site or by phone
  • Registering an account with us on our site or by phone
  • Signing up to receive newsletters
  • Entering a competition, promotion or completing a survey
  • Submitting a review on our site or by phone
  • Participating in our social media functions
  • Reporting a problem with our site

Information we collect from you

We may collect, store and use information regarding your visits to our site through:

  • Technical information, including, Internet Protocol (IP) address, login information, browser type and settings, time zone, browser plugin types and versions, operating system and platform; geographical location.
  • Site visits and use information, including, Uniform Resource Locators (URL), clickstreams, pages views and searches, page response times, length of page visits, referral source/exit pages, page interaction (scrolling, clicks, mouse overs), site navigation, search terms used

Personal information may include:

  • First name and surname
  • Email address
  • Phone number
  • Address including country/state, province/county, city, ZIP/postal code
  • Cookies and usage data

How we use your personal information:

  • Carry out orders placed online or by phone
  • Provide you with information requested from us
  • Enable you to participate in interactive features of our services
  • Administer our site, including, troubleshooting, data analysis, testing, research, statistical and survey purposes
  • Improving our site to ensure its content is presented in the most effective way for your device
  • Delivering relevant advertising to you
  • Keeping the site safe and secure
  • Contacting you for market research purposes

Where consent is given, we will provide you with information regarding new products, services, events, promotions, special offers and other information we believe to be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us with the information given above.

Where consent is given, we may publish your first name and location after a purchase has been made, for marketing purposes on our site. If you would prefer not to have your name or location published for marketing purposes, you can contact us at any time to opt out.

Information received from other sources

We use Facebook Pixel, Google Analytics and Google Adwords to track conversions to our site from ads displayed on Facebook and Google. This information enables us to direct personalised adverts to your interests, such as our products you have recently searched for. We also use these tools to measure the results of our ads.

You can opt out of ad personalisation and change your preferences from Facebook here:

You can opt out of ad personalisation and change your preferences from Google here:

Disclosure of your information to third parties

Our site is hosted by Shopify Inc (“Shopify”). They provide us with the e-commerce platform which enables us to sell products to you. Your data is stored through Shopify’s data storage, databases and general Shopify application. They store your data on a secure server behind a firewall. You can find their terms & conditions here: and their privacy policy here: 

Where your information may be shared:

We may share your personal information with our business partners, suppliers and sub-contractors to enable us to carry out any contract we enter with you. These include:

Certain third-party service providers, such as, payment gateways and other payment transaction processors, have their own privacy policies, in respect of the information we are required to provide them with for your purchase related transactions. Once you leave our site and/or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms & Conditions. We recommend you read the specific third-party provider’s privacy policy, to gain an understanding of how they will handle your personal information.


We are committed to ensuring your information is safe, we take all the reasonably necessary steps to ensure your data used securely and in accordance with this Privacy Policy.

The data collected from you will be transferred to and stored, through Shopify’s data storage databases and the general Shopify application at a destination outside of the European Economic Area (“EEA”). In addition, your information may also be transferred outside the EEA to MailChimp.

Where personal information is transferred to and stored, in a country undetermined by the European Commission as providing adequate levels of protection for personal information, we take steps to provide appropriate safeguards to protect your information.

By submitting your personal information, you agree to this transfer, storing and processing. We take all the reasonably necessary steps to ensure your data used securely and in accordance with this Privacy Policy.

Any payment transactions will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Where we have given you, or you have chosen, a password enabling you to access certain parts of the site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, due to the nature of the internet, the transmission of information is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; all transmissions are at your own risk. Once we receive your personal information, we will use strict procedures and security features to try and prevent unauthorised access.

Retention of Information

The Big Horse Shop Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Big Horse Shop Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Disclosure of Information

Law Enforcement

Under certain circumstances, The Big Horse Shop Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

The Big Horse Shop Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of The Big Horse Shop Limited 
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Your Rights

The Big Horse Shop Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Information we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to The Big Horse Shop Limited. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Tracking & Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Privacy Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Use of this site after changes made to this Privacy Policy mean you agree to the changes made and agree to the new Privacy Policy.