This website (the “site”) is owned and operated by The Big Horse Shop Limited (“us”, “we”, or “our”), a registered company in England & Wales, registration number 6946449, at Unit 4, Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL. Our registered VAT number is 980 2814 13.
By phone: 01254 279666
By email: firstname.lastname@example.org
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device.
The Big Horse Shop's website and online services may use “cookies.” Cookies enable you to use shopping carts and to personalise your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.
The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:
Category 1 — Strictly Necessary Cookies
These cookies are essential to enable you to browse through our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.
Category 2 — Performance Cookies
These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimise our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
Category 3 — Functionality Cookies
These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Apple websites.
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection & Use
Information you give us
You may provide us with personal information through:
- Placing orders on our site or by phone
- Registering an account with us on our site or by phone
- Signing up to receive newsletters
- Entering a competition, promotion or completing a survey
- Submitting a review on our site or by phone
- Participating in our social media functions
- Reporting a problem with our site
Information we collect from you
We may collect, store and use information regarding your visits to our site through:
- Technical information, including, Internet Protocol (IP) address, login information, browser type and settings, time zone, browser plugin types and versions, operating system and platform; geographical location.
- Site visits and use information, including, Uniform Resource Locators (URL), clickstreams, pages views and searches, page response times, length of page visits, referral source/exit pages, page interaction (scrolling, clicks, mouse overs), site navigation, search terms used
Personal information may include:
- First name and surname
- Email address
- Phone number
- Address including country/state, province/county, city, ZIP/postal code
- Cookies and usage data
How we use your personal information:
- Carry out orders placed online or by phone
- Provide you with information requested from us
- Enable you to participate in interactive features of our services
- Administer our site, including, troubleshooting, data analysis, testing, research, statistical and survey purposes
- Improving our site to ensure its content is presented in the most effective way for your device
- Delivering relevant advertising to you
- Keeping the site safe and secure
- Contacting you for market research purposes
Where consent is given, we will provide you with information regarding new products, services, events, promotions, special offers and other information we believe to be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us with the information given above.
Where consent is given, we may publish your first name and location after a purchase has been made, for marketing purposes on our site. If you would prefer not to have your name or location published for marketing purposes, you can contact us at any time to opt out.
Information received from other sources
We use Facebook Pixel, Google Analytics and Google Adwords to track conversions to our site from ads displayed on Facebook and Google. This information enables us to direct personalised adverts to your interests, such as our products you have recently searched for. We also use these tools to measure the results of our ads.
You can opt out of ad personalisation and change your preferences from Facebook here: https://www.facebook.com/help/146952742043748
You can opt out of ad personalisation and change your preferences from Google here: http://www.google.com/settings/ads
Disclosure of your information to third parties
Where your information may be shared:
We may share your personal information with our business partners, suppliers and sub-contractors to enable us to carry out any contract we enter with you. These include:
The data collected from you will be transferred to and stored, through Shopify’s data storage databases and the general Shopify application at a destination outside of the European Economic Area (“EEA”). In addition, your information may also be transferred outside the EEA to MailChimp.
Where personal information is transferred to and stored, in a country undetermined by the European Commission as providing adequate levels of protection for personal information, we take steps to provide appropriate safeguards to protect your information.
Where we have given you, or you have chosen, a password enabling you to access certain parts of the site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, due to the nature of the internet, the transmission of information is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our site; all transmissions are at your own risk. Once we receive your personal information, we will use strict procedures and security features to try and prevent unauthorised access.
Retention of Information
The Big Horse Shop Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Disclosure of Information
Under certain circumstances, The Big Horse Shop Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Big Horse Shop Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of The Big Horse Shop Limited
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
The Big Horse Shop Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Information we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to The Big Horse Shop Limited. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Tracking & Cookies
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.