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RETURNS POLICY

You have the right to return any Epic Equestrian product you purchased on our website, www.thebighorseshop.co.uk, for a refund, exchange or gift card. To be eligible for a refund your item must arrive back in our warehouse within 14 days of receipt. For exchanges your item must arrive back in our warehouse within 30 days of your order date.

Although we don’t offer a prepaid returns service, we will ship out your first exchange for free (UK only). If you received free shipping on your original order you will not be eligible for a free exchange.

Extended Christmas returns for orders placed from the 28 November 2024 can be returned up until 10 January 2025. Anything returned after this date will not be eligible for a return.

RETURN CHECKLIST

  1. Item has not been worn.
  2. Item is free from any marks, dirt, hair, or smell.
  3. Item is in clean, pristine, unwashed, sellable condition, the same as when it was received.
  4. All tags are attached, and the item is in it’s original packaging
  5. Your item is within the 14 or 30 day return period.
  6. If returning from the EU or Rest of World, all paperwork and packaging clearly states ‘UK Return - No Commercial Value - All Duties and Taxes Paid’ 

UK RETURN ADDRESS

The Big Horse Shop Ltd
Unit 4 Appleby Business Centre
Eden Street
Blackburn
BB1 3BL

INTERNATIONAL RETURN ADDRESS

UK RETURN - NO COMMERCIAL VALUE - ALL DUTIES AND TAXES PAID
The Big Horse Shop Ltd
Unit 4 Appleby Business Centre
Eden Street
Blackburn
BB1 3BL
United Kingdom

DOWNLOAD RETURN FORM

Please ensure any documents enclosed with your return are not stuck / cellotaped to the reusable zip bag. Any returns made where the documents have been stuck / cellotaped to the reusable zip bag will result in deductions from any refund, exchange or gift card balance owed.

RETURNS & EXCHANGES

WARRANTY & NQP

CANCELLATION

REFUSED DELIVERY