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You have the right to return any Epic Equestrian product you purchased on our website,, within 14 days from receiving your order for a full refund of the items purchased or within 30 days from the order date for an exchange or credit note only. You can do this for any reason. Please see the important information below and instructions on how to return your product under this policy. Please note we can’t process any return without receiving the item in the warehouse.

Where an original order has been returned for an exchange, should the exchanged order be returned to us for a refund, this will only be eligible for a gift card should it be returned to us within 14 days of receiving the item and meet our returns checklist.

In the event where an item is returned to us in an unsuitable condition (worn, dirty, without tags, without packaging, altered or defaced in any way), your return will either be rejected and returned to you at your cost. Or, in some circumstances we reserve the right to offer a credit note minus a damage fee. The percentage of the value withheld from the refund amount will be determined by us dependant on the degree of damage or dirt. By placing an order, you accept that The Big Horse Shop Ltd.’s decision as to the suitable condition of a return is final and is not subject to appeal.

Biohazard Risk

The Big Horse Shop Ltd understands the risks associated with biohazards that could potentially be transmitted by products that have been worn by animals or exposed in an enclosed environment. To ensure the biosecurity safety of the UK, European and International equine community, we cannot resell products that have been worn or exposed to these conditions. All returned items must be new, unused, and in the same condition as when you received the item, including in its original packaging with all tags and labels attached, e.g., horse rugs should be returned in the original horse rug bag.

Return Address

The Big Horse Shop Ltd, Unit 4 Appleby Business Centre, Eden Street, Blackburn, BB1 3BL