We make every effort to ship all orders placed Monday - Friday same day. Our courier cut off time is usually 2:00 pm Monday - Thursday and 11:30 am Friday. For international orders please allow an extra working day.

Orders placed over weekends and UK bank holidays will be processed the following working day.

Please note during busy sale and festive periods order processing can take slightly longer.

Yes, once your order has been successful you will receive an order confirmation to your chosen email address. Please ensure you enter the correct email at the checkout.

Unfortunately due to the efficiency of the order processing team, changes can only be made up until the dispatch cut off time. Once you receive an order dispatch confirmation email we will be unable to accommodate any further requests for changes.

Unfortunately due to the efficiency of the order processing team, changes can only be made up until the dispatch cut off time. Once you receive an order fulfilment confirmation email we will be unable to accommodate any further requests for changes.

Unfortunately invoices aren't automatically generated and issued alongside the order confirmation email. If you do require an invoice please state this in the order notes or contact customer services.

We want to make purchasing your favourite Epic Equestrian products fast and easy, we accept Visa, Mastercard, Maestro, Apple Pay, Shop Pay, Google Pay, Amazon Pay, Paypal.

If you don't have a Visa, Maestro or Mastercard we also accept bank transfer, please contact customer support if you wish to use this payment method.

We don't accept American Express, Cash or Cheque

Promotional codes must be entered at the checkout to redeem the discount stated.

Please ensure you have read the terms and conditions for the promotional code to avoid disappointment.

If you are having issues using a promotional code please contact customer support and we will be more than happy to assist you.

Please contact customer support and we will be more than happy to help you.

Once your order has been dispatched you will receive an order dispatch confirmation email with your tracking number and carrier information.

If you haven't received an email please contact customer support for further assistance.

We make every effort to get your order shipped to you as quickly as possible. The delivery timescale is from the date of dispatch.

Once your order has been dispatched you will receive a confirmation email with your tracking number, tracking link and trusted courier details.

Please see our delivery information page for transit timescales

During holidays and promotional periods we experience a higher volume of orders which may delay your order being shipped. During these periods our trusted couriers may also have a higher number of shipments within the system which can also have a delay in your parcel arriving to you. Rest assured we work as quickly as possible to get your order to your doorstep.

Yes, we do offer express shipping to UK orders, please select the express option at the checkout

We offer free UK standard shipping on orders valued at £90+

Unfortunately we aren't able to offer free shipping on our international orders at this time

Yes, orders can be shipped to a different address. Simply untick the box to have the billing and shipping address the same at the checkout.

For our international customers, if you would like your order shipping to a business address, please provide your Registered VAT number, this is now a requirement for customs clearance

Yes, simply select pick up from store at the check out. All pick up orders are collected at our warehouse in Blackburn, Lancashire, UK and are by appointment only.

Once you have placed your order please contact customer support to book your pick up appointment

We delivery worldwide, please see our delivery information page for our full list.

If your country isn't listed please contact customer support so we can get an accurate shipping quote for you.

Unfortunately we don't provide returns labels, all returns are the customers responsibility.

Our full returns policy can be found on our dedicated Returns Policy page. Please follow the instructions set out on this page. If you would like more help please contact customer support.

The Big Horse Shop Ltd, Unit 4 Appleby Business Centre, Eden Street, Blackburn, BB1 3BL

Please visit our Returns Policy page to see how to initiate and return your item.

Unfortunately we don't offer free returns at this time. However, we will ship your first exchange free of charge, please see our Returns policy page for more information on eligibility, terms and conditions.

Yes, please visit our Returns Policy page for more information on how to exchange.

You can cancel your order for a full refund if cancelled before your order has been dispatched. After this time you can only cancel your order for a refund of the goods only. You have 14 days of receiving your goods to inform us of your decision to cancel within this period. Once you have notified us, you have a further 14 days to return the goods to our warehouse.