Orders placed before 12pm GMT / BST Monday - Friday are dispatched same day. Orders placed after this time and over the weekend will be dispatched the following working day. Please allow extra time for bank holidays, busy sale and festive periods.

Due to the speed we dispatch our orders, we are unable to amend or cancel any orders once tracking information has been sent.

Orders containing pre-order and in-stock items will be dispatched together once the pre-order item is available.

We use Royal Mail, ParcelForce, UPS and FedEx as our trusted couriers

Delivery times are estimated once your order has been dispatched. Our couriers aim to get your order to you within 1 - 5 days depending on the service chosen at checkout. For orders outside the UK these please allow extra time for customs clearance.

While our couriers are 96% reliable, from time to time there may be unexpected delays with your delivery. Unfortunately once your parcel has left our warehouse any delays are completely out of our control. Please rest assure we work as quickly as possible to get your order to your doorstep.

All shipments outside of the UK are subject to local VAT and import duties, these are set out by your customs authority and are outside of our control.

• UK VAT is deducted at the checkout
• Local VAT will be charged by your country when the parcel arrives (this applies to all international orders, regardless of value)
• For EU customers: Import duty of €3 is applied per HS line item for orders under €150. For orders over €150, import duty of approximately 2.7% is applied
• For Rest of World customers: Import duty of approximately 2.7% is applied once your country's import threshold is met
• For USA customers: An extra tariff for goods made in China will be applicable once your order arrives in your country

Our trusted courier will complete all customs clearance paperwork on your behalf. They will send you a payment link via email, add a payment link to your tracking information or take payment upon delivery.

A Letter of Authorisation must be completed and signed to allow the courier to carry out customs clearance on your behalf. This letter is your acknowledgement and agreement to pay any import duties and taxes due on your order. Failure to sign this letter will result in your order being cancelled.

For accurate import duties and taxes rates please contact your local customs authority for further advice.

Orders going to a business will require a VAT Registration number to complete delivery. Orders going to Spain will require your Spanish Nation Number to complete delivery.

If your country is not listed above please contact our friendly customer support team by email info@thebighorseshop.co.uk for an accurate shipping quote