We are The Big Horse Shop Limited, a registered company in England & Wales, registration number 6946449. Our HQ is at Unit 4, Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL. Our registered VAT number is 980 2814 13.

The best way to contact us is by phone on 01254 279666 or via email at info@thebighorseshop.co.uk.

The following information gives the terms and conditions on which we supply any of the products listed on our website, www.thebighorseshop.com, to you, how the website is run and how we manage the personal information you provide us with.

Please read these terms and conditions carefully before placing an order from this website. By placing an order with us, you agree to be bound by these terms and conditions. If you do not agree with our terms and conditions, please do not use this website. Nothing in these terms affects your statutory rights. We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions. Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.thebighorseshop.com.  We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

These terms and conditions are governed in accordance with the laws of England and Wales.

Copyright, Ownership, Permitted Use & Site Content

All copyright and other intellectual property rights relating to this website and its content, including images, text and any other material are owned or registered by The Big Horse Shop Limited.

All content contained on this website, including information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials, together with all trademarks, logos and domain names are owned by The Big Horse Shop Limited. The content on this website is protected by copyright, trademark and other laws; it cannot be used without written consent of The Big Horse Shop Limited.

Disclaimer of Content

The images of the products displayed on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website is an approximate and has a 2% tolerance.

Pricing & Payment

All products are charged in Great British Pounds and are inclusive of VAT at the prevailing rate where applicable.  Any exceptions will be clearly marked on the website where relevant. On very rare occasions due to human error products may appear mispriced, as part of our order confirmation email, prices are verified.  If the correct price is lower than advertised, we will charge the lower price and send you the product.  If the correct price is higher, we will either contact you to advise and request instructions before dispatch or cancel the order notifying you accordingly.

We accept payment by all major debit and credit cards, except Diners Card and American Express. We accept payment with Paypal, Apple Pay and Google Pay.

Payment made via cheque or cash is NOT accepted.

Delivery

When giving your delivery address it is important to take care and ensure you give the correct information. Incorrect information can lead to delays and in some cases incur additional costs which you will be liable for.

The cost and timescale of delivery can be found on the ‘Delivery & Returns’ page. All delivery timescales shown are an estimation and cannot be guaranteed. From time to time there may be unpredicted delays which are out of our control.

All delivery is on a signatory service meaning a signature is required upon delivery of your parcel, and it cannot be left in a safe place. Should you leave instructions for your parcel to be left without a signature, it is at your own risk and we are therefore not liable for loss or damage.

If no one is available at your address to take delivery you will be left a card with further instructions. Delivery will be attempted twice, after this time it will be classed as a failed delivery, at which point your parcel will be returned to our warehouse. In the event that this happens you will incur an additional charge of £15.00.

Depending on the weight and volume of your order, your parcel may or may not be charged customs or import duties & tax. If your parcel is charged, it is up to the person receiving the parcel to cover the costs. Unfortunately, these charges vary from country to country, therefore we cannot predict what your particular charges may be.

Returns

If you wish to return an item, please telephone 01254 279666 to obtain a return reference.  All packaging, labels must be intact, include the original invoice in the parcel and post it to: The Big Horse Shop Ltd, Unit 4 Appleby Business Centre, Eden Street, Blackburn, BB1 3BL.

All returns are at the customers expense and unfortunately, we cannot refund these costs.

Information on returns can be found on the ‘Delivery & Returns’ page. All returns will be fully inspected upon arrival before being processed. If your returned item doesn’t meet our guidelines listed on our ‘Delivery & Returns’ page, such as being dirty, damaged, not in original packaging and any tags or labels have been removed, we reserve the right to decline your return. Should this happen we will return your item to you; you will then be liable for additional shipping costs.

Returns for a refund or exchange must reach us within 14 days of you receiving your order. Returns made after this time but are within 30 days will be accepted for an exchange or credit note only. After the 30 day period, any return made will NOT be accepted and will be returned to you and will incur additional delivery charges.

Returning an item due to poor manufacturing (in your opinion) should be returned for inspection within 14 days of you receiving your item. Items must be cleaned prior to being returned, if the items are wet, dirty or have hairs on them, they will NOT be accepted.

International Customers

Although this website is designed with UK customers in mind, we ship worldwide. All prices shown on this website are inclusive of VAT at 20%. Some countries are not liable to pay VAT, in this case the VAT will automatically be deducted.

Depending on the weight and volume of your order, your parcel may or may not be charged customs or import duties & tax. If your parcel is charged, it is up to the person receiving the parcel to cover the costs. Unfortunately, these charges vary from country to country, therefore we cannot predict what your particular charges may be. We recommend contacting your local customs office for full details and regulations.

International delivery costs vary, for more information please visit the ‘Deliver & Returns’ page.

Right to Cancel

Under distance selling rules you have a right to cancel your order up to 14 days after placing it.  You must send an email to info@thebighorseshop.co.uk or call us on 01254 279666, to inform us you are CANCELLING your order. The products need to be returned to our warehouse at your cost. The items must meet ALL guidelines listed on the ‘Delivery & Returns’ page. Products that have been personalised in any way or worn cannot be cancelled.

Your Details

When registering your details; you are responsible for ensuring that your account details and passwords remain confidential.  The information and details you provide are correct and complete.  You accept full responsibility for all activities occurring under your account and password.  You must contact us immediately if you believe your account is being misused in anyway or if the information we hold is incorrect.

The Big Horse Shop reserves the right, at our discretion; to edit or remove content, refuse access to the website and cancel orders. If orders are cancelled, it will be without charge, you will be notified immediately. Note: We are unable to add or amend orders after you press the Order Now button.

Gift Vouchers

  • Gift vouchers are redeemable in the checkout area against any merchandise online at www.thebighorseshop.co.uk or over the phone (01254 279666) directly with us only
  • Multiple gift vouchers cannot be redeemed in the same transaction
  • Any gift voucher amount must be spent in full and any amount remaining will not be carried forward or refunded
  • Gift vouchers cannot be exchanged for a cash amount
  • Gift vouchers cannot be replaced if lost
  • Gift vouchers cannot be returned or refunded
  • Gift vouchers cannot be used in conjunction with any other discount codes but CAN be used on sale items (except returned goods)
  • The Big Horse Shop reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud
  • The Big Horse Shop reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary
  • Gift vouchers are issued by The Big Horse Shop Ltd. Registered office: Unit 4 Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL.