Christmas Gift e-Voucher
Treat your loved ones to an Epic® gift with our personalised e-vouchers! Simply select the amount and add a short message
PLEASE NOTE: All gift e-vouchers are emailed and not shipped.
Terms & Conditions:
- Gift vouchers are redeemable in the checkout area against any merchandise online at www.thebighorseshop.co.uk or over the phone (01254 279666) directly with us only
- Multiple gift vouchers cannot be redeemed in the same transaction
- Any gift voucher amount must be spent in full and any amount remaining will not be carried forward or refunded
- Gift vouchers cannot be exchanged for a cash amount
- Gift vouchers cannot be replaced if lost
- Gift vouchers cannot be returned or refunded
- Gift vouchers cannot be used in conjunction with any other discount codes but CAN be used on sale items (except returned goods)
- The Big Horse Shop reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud
- The Big Horse Shop reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary
- Gift vouchers are issued by The Big Horse Shop Ltd. Registered office: Unit 4 Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL.
DELIVERY
PLEASE NOTE: UNFORTUNATELY, DUE TO THE IMPENDING NATIONAL LOCKDOWN WE CAN NOT GUARANTEE NEXT DAY DELIVERY, HOWEVER, WE ARE WORKING CLOSELY WITH OUR COURIER TO ENSURE YOUR PARCELS ARRIVE AS QUICKLY AS POSSIBLE!
PLEASE NOTE: If you have placed an order with some items being 'PREORDER' we will hold back the whole order until the preordered items have arrived into the warehouse.
CHARGES
All items include 20% VAT.
Prices below are for orders of a weight/volume up to 30kg, orders with a weight/volume over this may vary.
MAINLAND
- Small parcel Hermes £4.99, 3 - 5 working days
- Large parcel DPD £6.99, 1 - 2 working days
HIGHLANDS
- AB13-14, AB30-56, DD8-11, G83-84, IV, HS, KA27-28, KW, PA20-50, PA60-80, PH4-44, PH49-50, ZE - Hermes £6.99, 3 - 5 working days
CHANNEL & OFFSHORE ISLANDS
- IM, TR21-25, PO30-41 - Hermes £14.50, 3 - 5 working days
- GY, JE - Parcel Force £14.50, 3 - 5 working days
NORTHERN IRELAND
- BT - Hermes £9.50, 3 - 5 working days
- PLEASE NOTE: Prices for BT postcodes may increase during the transition period of Brexit from 1 January 2021
RETURNS & REFUNDS
RETURNS
Here at The Big Horse Shop, we pride ourselves in providing excellent customer satisfaction and high-quality products. If however, you aren’t completely satisfied with an item purchased from our website, you may return them to us within 14 days of receiving your order for an exchange, refund or credit note.
PLEASE NOTE: In order to accept your return, items MUST be:
- Returned within 14 days of receiving the order.
- Undamaged and in original condition as they were received.
- Unworn in pristine, clean, unwashed, sellable condition.
- All original tags and labels attached.
- Inside original reusable zip bag or protective plastic packaging.
Returns are at the customers expense and unfortunately can’t be refunded, we recommend using a tracked/signatory service and getting proof of postage.
Returns made after 30 days of receiving the order will NOT be accepted.
REFUNDS
We aim to process returns as quickly as possible; should your returned item meet all guidelines listed above; we will process your refund within 7 – 14 working days of receiving your item. Refunds will be made through your original method of payment.
If you have made a return which meets all the guidelines listed above, but you are past the 14 days of receiving your item and within 30 days, you will be eligible for an exchange or credit note only.
EXCHANGES
We aim to process exchanges as quickly as possible; should your returned item meet all guidelines listed above and the replacement item is in stock, we will process your exchange within 3 - 5 working days of receiving your item.
Exchanges will be shipped to the same delivery address unless stated otherwise.
PLEASE NOTE: Exchanges are subject to an additional shipping charge for your replacement item. We advise contacting us to reserve your exchange to ensure we have your desired item in stock.
How to measure your horse to determine the correct rug size
From the middle of the chest, measure around the curves in a straight line to the furthest point of the hind quarters - but not all the way to the tail. It's a good idea to measure two to three times! This measurement can be used as a guide for your rug size. If you are unsure what size to order please ring 01254 279666
PLEASE NOTE: THESE SIZES ARE ALL APPROXIMATES AND ARE AN INDICATION ONLY - WE RECOMMEND MEASURING TO GET THE MOST ACCURACY. IF YOU NEED FURTHER ASSISTANCE GET IN TOUCH VIA EMAIL: INFO@THEBIGHORSESHOP.CO.UK OR BY TELEPHONE: 01254 279666