Gift e-Voucher
Treat your loved ones to an Epic gift with our personalised e-vouchers! Simply select the amount and add a short message
PLEASE NOTE: All gift e-vouchers are emailed and not shipped.
Terms & Conditions:
- Gift vouchers are redeemable in the checkout area against any merchandise online at www.thebighorseshop.co.uk or over the phone (01254 279666) directly with us only
- Multiple gift vouchers cannot be redeemed in the same transaction
- Any gift voucher amount must be spent in full and any amount remaining will not be carried forward or refunded
- Gift vouchers cannot be exchanged for a cash amount
- Gift vouchers cannot be replaced if lost
- Gift vouchers cannot be returned or refunded
- Gift vouchers cannot be used in conjunction with any other discount codes but CAN be used on sale items (except returned goods)
- The Big Horse Shop reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud
- The Big Horse Shop reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary
- Gift vouchers are issued by The Big Horse Shop Ltd. Registered office: Unit 4 Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL.
HOW TO MEASURE YOUR HORSE FOR A RUG
With a fabric tape measure or twine, measure from the middle of the chest where the rug would fasten, around the curves of the shoulder, following the body in a straight line to the furthest point of the hind quarters - but not all the way to the tail. We recommend measuring in cm for the most accuracy and to be sure you have got the correct measurement, it is a good idea to measure 2-3 times. This measurement can be used as a guide for your rug size, if you are still unsure please call 01254 279666 for further help.
Epic® rugs are now available in our original heavy horse Broad Fit, for heavy weight horses & ponies, and a Regular Fit, for light-medium weight horses & ponies.
RUG SIZE | 5'6 | 5'9 | 6'0 | 6'3 | 6'6 | 6'9 | 7'0 | 7'3 | 7'6 |
BODY LENGTH (cm) | 168 | 175 | 183 | 190 | 199 | 206 | 216 | 221 | 230 |
BODY LENGTH (inch) | 66 | 69 | 72 | 75 | 78 | 81 | 84 | 87 |
90 |
BROAD FIT HOOD
RUG SIZE | HOOD SIZE |
5'9 - 6'3 | MEDIUM |
6'6 - 7'0 | HUNTER OR LARGE |
7'0 - 7'3 | LARGE |
7'3 - 7'6 | LARGE OR EXTRA LARGE |
REGULAR FIT HOOD
RUG SIZE | HOOD SIZE |
5'9 - 6'0 | MEDIUM |
6'3 - 6'9 | LARGE |
7'0 - 7'6 | EXTRA LARGE |
BROAD FIT BRUSHING BOOTS
HORSE HEIGHT | BOOT HEIGHT | BOOT WIDTH | BOOT SIZE |
13.2 - 14.2hh | 21cm | 36cm | DRAFT 1 |
14.3 - 15.3hh | 24cm | 38cm | DRAFT 2 |
16 - 17.2hh | 28cm | 42cm | DRAFT 3 |
17.2 - 18hh+ | 32cm | 44cm | DRAFT 4 |
BROAD FIT TRAVEL BOOTS
HORSE HEIGHT | FRONT LEG HEIGHT | HIND LEG HEIGHT | BOOT SIZE |
13.2 - 14.2hh | 52cm | 58cm | DRAFT 1 |
14.3 - 15.3hh | 60cm | 64cm | DRAFT 2 |
16 - 17.2hh | 68cm | 70cm | DRAFT 3 |
17.2 - 18hh+ | 76cm | 76cm | DRAFT 4 |
OVER REACH BOOTS
Size 4XL, measurement points A and B are the circumference
A | 36cm |
B | 59cm |
C | 12cm |
HEAD COLLAR
SIZE | NOSEBAND | OVER HEAD |
COB | 60 - 75cm | 95 - 110cm |
MAXI COB | 71 - 82cm | 102 - 119cm |
FULL | 73 - 88cm | 110 - 126cm |
X FULL | 75 - 92cm | 112 - 130cm |
XFULL DRAFT | 78 - 96cm | 120 - 136cm |
XXFULL DRAFT | 86 - 100cm | 124 - 142cm |
FLY MASK
SIZE |
A (LENGTH) |
B (HEAD AROUND) |
C (NOSE AROUND) |
COB | 72cm | 114cm | 72cm |
FULL | 76cm | 114cm | 72cm |
X FULL | 82cm | 122cm | 76cm |
DRAFT | 90cm | 130cm | 82cm |
NEW STYLE GP SADDLE CLOTH
SIZE | LENGTH | DEPTH |
FULL | 56cm | 53cm |
X FULL | 60cm | 57cm |
NEW STYLE DRESSAGE SADDLE CLOTH
SIZE | LENGTH | DEPTH |
FULL | 56cm | 56cm |
X FULL | 60cm | 61cm |
OLD STYLE DRESSAGE SADDLE CLOTH
SIZE | LENGTH | DEPTH |
FULL | 60cm | 57cm |
EPIC RIDER SIZE GUIDE
UK | EU | US | AUS | |
X SMALL | 8 - 10 | 36 - 38 | 4 - 6 | 8 - 10 |
SMALL | 10 - 12 | 38 - 40 | 6 - 8 | 10 - 12 |
MEDIUM | 12 - 14 | 40 - 42 | 8 - 10 | 12 - 14 |
LARGE | 14 - 16 | 42 - 44 | 10 - 12 | 14 - 16 |
X LARGE | 16 - 18 | 44 - 46 | 12 - 14 | 16 - 18 |
XX LARGE | 18 - 20 | 46 - 48 | 14 - 16 | 18 - 20 |
3X LARGE | 20 - 22 | 48 - 50 | 16 - 18 | 20 - 22 |
BASELAYERS
X SMALL | SMALL | MEDIUM | LARGE | X LARGE | XX LARGE | |
BUST | 85cm | 93cm | 101cm | 109cm | 117cm | 125cm |
WAIST | 71cm | 79cm | 87cm | 95cm | 103cm | 111cm |
RIDING TIGHTS
X SMALL | SMALL | MEDIUM | LARGE | X LARGE | XX LARGE | |
WAIST | 59cm | 64cm | 69cm | 74cm | 79cm | 84cm |
HIP | 69cm | 74cm | 79cm | 84cm | 89cm | 94cm |
LEG LENGTH | 81cm | 82cm | 83cm | 84cm | 85cm | 86cm |
DELIVERY
If you don't receive your parcel by the estimated delivery date you must report this to us within 5 days. Failure to report to us in this timeframe will result in us being unable to claim for any loss and will waiver your right to a replacement order or refund.
PLEASE NOTE: If you have placed an order with some items being 'PREORDER' we will hold back the whole order until the preordered items have arrived into the warehouse.
CHARGES
All items include 20% VAT.
Prices below are based on a gross weight/volume and not the actual weight. Shipping price of parcels that gross more than a weight/volume of 30kgs may cost more.
UK MAINLAND
- Packet up to 2kgs weight/volume - Hermes £4.99, 3 - 5 working days
- Parcel up to 30kgs weight/volume - Hermes / Parcelforce £7.99, 1 - 2 working days
SCOTTISH HIGHLANDS
- AB31, AB33-38, AB45, AB52-56, FK17-21, HS1-9, IV1-3, IV10-28, IV30-32, IV36, IV40-49, IV51-56, IV99, KA27-28, KW1-17, PA20-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, ZE1-3
- Hermes £7.99, 3 - 5 working days - ParcelForce £27.00, 2 working days
OFFSHORE ISLANDS
- IM, TR21-25, PO30-PO41
All parcels up to 30kgs - Hermes £15.00, 3 - 5 working days.
CHANNEL ISLANDS
- GY, JE
NORTHERN IRELAND
- BT
All Parcel up to 30kgs - Hermes £19.50 3 - 5 working days
RETURNS & REFUNDS
GUARANTEE
All items on our website with the EXCEPTION of all HORSE BOOTS (TRAVEL, BRUSHING, OVER REACH) OR GOODS SOLD AS IMPERFECT are covered by a 1 year manufacturing guarantee from the date of the invoice. They are not covered for accidental damage, excessive wear, misuse or general wear and tear.
Proof of purchase must be provided, we will not accept any goods that have not been sold directly by us. Goods damaged in your opinion though poor manufacturing or defective materials should be returned for inspection. You should not continue to use the item when damaged. In doing so you will be deemed to have accepted the item in it's damaged state, thus voiding your guarantee.
Postage fees (up to a value of £6.50) for any justified damage will be reimbursed. We recommend using an online courier to process your return.
Please email info@thebighorseshop.co.uk or telephone 01254 279666 prior to returning.
RETURNS
Here at The Big Horse Shop, we pride ourselves in providing excellent customer satisfaction and high-quality products. If however, you aren’t completely satisfied with an item purchased from our website, you may return them to us within 14 days of receiving your order for an exchange, refund or credit note.
PLEASE NOTE: In order to accept your return, items MUST be:
- Returned within 14 days of receiving the order.
- Undamaged and in original condition as they were received.
- Unworn in pristine, clean, unwashed, sellable condition.
- All original tags and labels attached.
- Inside original reusable zip bag or protective plastic packaging.
Returns are at the customers expense and unfortunately can’t be refunded, we recommend using a tracked/signatory service and obtaining a proof of postage.
Returns made after 30 days of receiving the order will NOT be accepted under any circumstances.
REFUNDS
We aim to process returns as quickly as possible; should your returned item meet all guidelines listed above; we will process your refund within 7 – 14 working days of receiving your item. Refunds will be made through your original method of payment.
If you have made a return which meets all the guidelines listed above, but you are past the 14 days of receiving your item and within 30 days, you will be eligible for an exchange or credit note only.
EXCHANGES
We aim to process exchanges as quickly as possible; should your returned item meet all guidelines listed above and the replacement item is in stock, we will process your exchange within 3 - 5 working days of receiving your item.
Exchanges will be shipped to the same delivery address unless stated otherwise.
PLEASE NOTE: Exchanges are subject to an additional shipping charge for your replacement item. We advise contacting us to reserve your exchange to ensure we have your desired item in stock.