Christmas Gift e-Voucher

£10
Denominations:
Quantity:

Treat your loved ones to an Epic® gift with our personalised e-vouchers! Simply select the amount and add a short message

PLEASE NOTE: All gift e-vouchers are emailed and not shipped.

Terms & Conditions:

  • Gift vouchers are redeemable in the checkout area against any merchandise online at www.thebighorseshop.co.uk or over the phone (01254 279666) directly with us only
  • Multiple gift vouchers cannot be redeemed in the same transaction
  • Any gift voucher amount must be spent in full and any amount remaining will not be carried forward or refunded
  • Gift vouchers cannot be exchanged for a cash amount
  • Gift vouchers cannot be replaced if lost
  • Gift vouchers cannot be returned or refunded
  • Gift vouchers cannot be used in conjunction with any other discount codes but CAN be used on sale items (except returned goods)
  • The Big Horse Shop reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud
  • The Big Horse Shop reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary
  • Gift vouchers are issued by The Big Horse Shop Ltd. Registered office: Unit 4 Appleby Business Centre, Eden Street, Blackburn, Lancashire, BB1 3BL.

Delivery

PLEASE NOTE: This is a signatory service meaning a signature is required at the time of delivery and goods will not be left if one can’t be obtained. It is important to take care when adding the correct shipping address. If the goods are returned to the warehouse due to impossible delivery, there will be a charge of £15.00 incurred. If you have any queries, please contact us at info@thebighorseshop.co.uk or by phone on 01254 279666.
Orders placed before 1pm Monday – Friday will be dispatched the same day. Orders placed after 1pm Monday – Thursday will be dispatched the following day and orders placed after 1pm on Fridays will be dispatched the following Monday.

Charges

All items include 20% VAT which will be automatically deducted for applicable countries at the checkout.

Prices below are for orders of a weight/volume up to 30kg, orders with a weight/volume over this may vary.

UK & Surrounding Islands

Mainland

Standard Delivery - £6.50, 1 – 2 working days

Highlands

Standard Delivery - £6.50, 2 – 5 working days

Channel Islands

Standard Delivery - £14.50, 2 – 3 working days

Offshore Islands - Isle of Man, Isle of White, Isle of Scilly

Standard Delivery - £14.50, 2 – 5 working days

BT Postcodes

Standard Delivery - £9.50, 2 – 5 working days

Europe

Delivery times may vary with an estimate of 2 - 6 working days.

Republic of Ireland

Standard Delivery - £16.00

Andorra

Standard Delivery - £29.00

Austria

Standard Delivery - £16.00

Belgium

Standard Delivery - £25.00

Bulgaria

Standard Delivery - £23.00

Czech Republic

Standard Delivery - £18.00

Denmark

Standard Delivery - £16.00

Estonia

Standard Delivery - £22.00

Finland

Standard Delivery - £25.00

France

Standard Delivery - £17.00

Germany

Standard Delivery - £13.00

Gibraltar

Please contact us for a better price, shipping costs vary dependant on weight and volume.

Standard Delivery - £42.00

Greece

Standard Delivery - £27.00

Hungary

Standard Delivery - £27.00

Iceland

Standard Delivery - £54.00

Italy

Standard Delivery - £26.00

Latvia

Standard Delivery - £27.00

Lithuania

Standard Delivery - £30.00

Luxembourg

Standard Delivery - £21.00

Netherlands

Standard Delivery - £13.00

Norway

Standard Delivery - £25.00

Poland

Standard Delivery - £26.00

Portugal

Standard Delivery - £26.00

Azores Standard Delivery - £38.00

Madeira Standard Delivery - £38.00

Romania

Standard Delivery - £28.00

Slovakia

Standard Delivery - £26.00

Slovenia

Standard Delivery - £26.00

Spain

Standard Delivery - £29.00

Balearics Standard Delivery – £38.00

Canaries Standard Delivery - £52.00

Sweden

Standard Delivery - £20.00

Switzerland

Standard Delivery - £27.00

Turkey

Standard Delivery - £41.00

Rest of the World

USA, Canada, Australia & New Zealand

PLEASE NOTE: Shipping cost varies based on weight & volume and will have to be individually quoted. Please contact us with an itemised list of your cart along with your address to enable us to give you a quote.

Certain countries encounter import duties and tax dictated by that particular country which can’t be controlled by us. It is down to the person receiving the goods to cover these costs, please speak to your country's tax office before placing an order if you wish to know if additional charges will occur.

Returns & Refunds

Returns

Here at The Big Horse Shop, we pride ourselves in providing excellent customer satisfaction and high-quality products. If however, you aren’t completely satisfied with an item purchased from our website, you may return them to us within 14 days of receiving your order for an exchange, refund or credit note.

PLEASE NOTE: In order to accept your return, items MUST be:

  • Returned within 14 days of receiving the order.
  • Undamaged and in original condition as they were received.
  • Unworn in pristine, clean, unwashed, sellable condition.
  • All original tags and labels attached.
  • Inside original reusable zip bag or protective plastic packaging.

Returns are at the customers expense and unfortunately can’t be refunded, we recommend using a tracked/signatory service and getting proof of postage.

Returns made after 30 days of receiving the order will NOT be accepted.

Refunds

We aim to process returns as quickly as possible; should your returned item meet all guidelines listed above; we will process your refund within 7 – 14 working days of receiving your item. Refunds will be made through your original method of payment.

If you have made a return which meets all the guidelines listed above, but you are past the 14 days of receiving your item and within 30 days, you will be eligible for an exchange or credit note only.

Exchanges

We aim to process exchanges as quickly as possible; should your returned item meet all guidelines listed above and the replacement item is in stock, we will process your exchange within 3 - 5 working days of receiving your item.

Exchanges will be shipped to the same delivery address unless stated otherwise.

PLEASE NOTE: Exchanges are subject to an additional shipping charge for your replacement item. We advise contacting us to reserve your exchange to ensure we have your desired item in stock.

DOWNLOAD RETURNS FORM HERE

How to measure your horse to determine the correct rug size

From the middle of the chest, measure around the curves in a straight line to the furthest point of the hind quarters - but not all the way to the tail. It's a good idea to measure two to three times! This measurement can be used as a guide for your rug size. If you are unsure what size to order please ring 01254 279666

UK/AUS measurement unit - ftEURO measurement unit - cm, USA measurement unit - inch

HOOD SIZE 

BRUSHING BOOTS SIZE

TRAVEL BOOTS SIZE

HEAD COLLAR SIZE

PLEASE NOTE: THESE SIZES ARE ALL APPROXIMATES AND ARE AN INDICATION - WE RECOMMEND MEASURING TO GET THE MOST ACCURACY. IF YOU NEED FURTHER ASSISTANCE GET IN TOUCH VIA EMAIL: INFO@THEBIGHORSESHOP.CO.UK OR BY TELEPHONE: 01254 279666

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