From 1st January 2021, your order maybe subject to duties and taxes. You, as the buyer are responsible for any charges required by your Country for importing consumer goods. The charges vary from Country to Country and are beyond our control. We do recommend contacting your local tax/customs office who will be able to advise on the cost. Once your parcel arrives in your Country, you will be contacted by the Courier, who will collect any taxes, duties, handling fees due on your order before delivery. Failure/Refusal to pay theses costs will result in your parcel being returned, if this does happen we cannot refund any shipping costs. The Couriers will charge for the return, this cost will be deducted from any refund due.
- Small parcel - Parcel Force £13
- Large Parcel - DPD £17
BELGIUM, DENMARK, GERMANY, NETHERLANDS
- Small parcel - Parcel Force £9.50
- Large parcel - DPD £15
IRELAND (REPUBLIC), ITALY
- Small parcel - Parcel Force £17
- Large parcel - DPD / Parcel Force £22
- Small parcel - Parcel Force £17
- Large parcel - DPD £27
NORWAY, SWEDEN, SWITZERLAND
- Large parcel - Parcel Force £28
- Extra large parcel - Parcel Force £51
- Small parcel - Parcel Force £14
- Large parcel - DPD £30
- Please contact us for a better price, shipping costs vary dependant on weight and volume.
REST OF WORLD
RETURNS & REFUNDS
Here at The Big Horse Shop, we pride ourselves in providing excellent customer satisfaction and high-quality products. If, however, you aren’t completely satisfied with an item purchased from our website, you may return them to us within 14 days of receiving your order for an exchange, refund or credit note.
PLEASE NOTE: In order to accept your return, items MUST be:
- Returned within 14 days of receiving the order.
- Undamaged and in original condition as they were received.
- Unworn in pristine, clean, unwashed, sellable condition.
- All original tags and labels attached.
- Inside original reusable zip bag or protective plastic packaging.
Returns are at the customers expense and unfortunately can’t be refunded, we recommend using a tracked/signatory service and getting proof of postage.
Returns made after 30 days of receiving the order will NOT be accepted.
PLEASE NOTE: WHEN RETURNING A PRODUCT TO US, YOU MUST CLEARLY STATE ON THE PARCEL ‘UK RETURN – ALL TAX & DUTIES PAID’
SHOULD WE RECEIVE A RETURN WHERE THIS INFORMATION HAS NOT BEEN MADE CLEAR, AND TAXES & DUTIES HAVE BEEN CHARGED, WE WILL NOT ACCEPT THE RETURN AND IT WILL BE THE CUSTOMERS RESPONSIBILITY TO CLEAR THESE CHARGES.
UK RETURN, NO COMMERCIAL VALUE - ALL TAX AND DUTY PAID
The Big Horse Shop Ltd
Unit 4 Appleby Business Centre
We aim to process returns as quickly as possible; should your returned item meet all guidelines listed above; we will process your refund within 7 – 14 working days of receiving your item. Refunds will be made through your original method of payment.
If you have made a return which meets all the guidelines listed above, but you are past the 14 days of receiving your item and within 30 days, you will be eligible for an exchange or credit note only.
We aim to process exchanges as quickly as possible; should your returned item meet all guidelines listed above and the replacement item is in stock, we will process your exchange within 3 - 5 working days of receiving your item.
Exchanges will be shipped to the same delivery address unless stated otherwise.
PLEASE NOTE: Exchanges are subject to an additional shipping charge for your replacement item. We advise contacting us to reserve your exchange to ensure we have your desired item in stock.