EUROPEAN CUSTOMERS

From 1st January 2021, your order maybe subject to duties and taxes. You, as the buyer are responsible for any charges required by your Country for importing consumer goods. The charges vary from Country to Country and are beyond our control. We do recommend contacting your local tax/customs office who will be able to advise on the cost.  Once your parcel arrives in your Country, you will be contacted by the Courier, who will collect any taxes, duties, handling fees due on your order before delivery. Failure/Refusal to pay theses costs may result in your parcel being destroyed by Customs. If it is destroyed due to non payment of taxes, duties and fees, we cannot issue a refund. We cannot refund products we have not received back in our warehouse.  If it is returned due to non payment of taxes, duties and fees, we cannot refund any shipping costs. The Couriers will charge for the return, this cost will be deducted from any refund due. 

DELIVERY

PLEASE NOTE: This is a signatory service meaning a signature is required at the time of delivery and goods will not be left if one can’t be obtained. It is important to take care when adding the correct shipping address. If the goods are returned to the warehouse due to impossible delivery, there will be an additional charge incurred, this will vary depending on the courier used. If you have any queries, please contact us at info@thebighorseshop.co.uk or by phone on +44 (0) 1254 279666.
Orders placed before 1pm Monday – Friday will be dispatched the same day. Orders placed after 1pm Monday – Thursday will be dispatched the following day and orders placed after 1pm on Fridays will be dispatched the following Monday.

EUROPE

Delivery times may vary with an estimate of 2 - 6 working days
AUSTRIA, CZECH REPUBLIC, FRANCE, LUXEMBOURG
  • DPD £17

BELGIUM, DENMARK, GERMANY, NETHERLANDS

  •  DPD £15

IRELAND (REPUBLIC), ITALY

  • DPD £22

FINLAND

  • DPD £27

NORWAY, SWEDEN, SWITZERLAND

  • Large parcel - Parcel Force £28
  • Extra large parcel - Parcel Force £51

SPAIN

  • DPD £30

GIBRALTAR

  • Please contact us for a better price, shipping costs vary dependant on weight and volume.

REST OF WORLD

USA, Canada, Australia & New Zealand
 
PLEASE NOTE: Shipping cost varies based on weight & volume and will have to be individually quoted. Please contact us with an itemised list of your cart along with your address to enable us to give you a quote.
 
Certain countries encounter import duties and tax dictated by that particular country which can’t be controlled by us. It is down to the person receiving the goods to cover these costs, please speak to your country's tax office before placing an order if you wish to know if additional charges will occur.

 

RETURNS & REFUNDS

RETURNS

Here at The Big Horse Shop, we pride ourselves in providing excellent customer satisfaction and high-quality products. If, however, you aren’t completely satisfied with an item purchased from our website, you may return them to us within 14 days of receiving your order for an exchange, refund or credit note.

PLEASE NOTE: In order to accept your return, items MUST be:

  • Returned within 14 days of receiving the order.
  • Undamaged and in original condition as they were received.
  • Unworn in pristine, clean, unwashed, sellable condition.
  • All original tags and labels attached.
  • Inside original reusable zip bag or protective plastic packaging.

Returns are at the customers expense and unfortunately can’t be refunded, we recommend using a tracked/signatory service and getting proof of postage.

Returns made after 30 days of receiving the order will NOT be accepted.

We strongly advise you seek advice from your chosen Carrier on how to make the return correctly.  It must be clear that the products are being sent as a RETURN not a SALE.  Failure to send them correctly could result in the delivery being refused.  This may result in the parcel being destroyed or returned back to you. ANY CARRIER BROKERAGE FEES WILL BE DEDUCTED FROM THE REFUND; THESE CAN VARY CARRIER TO CARRIER. PLEASE SEEK ADVISE FROM YOUR CHOSEN CARRIER ON ALL FEES WHICH MAY NEED TO BE PAID. 

PLEASE NOTE: WHEN RETURNING A PRODUCT TO US, YOU MUST CLEARLY STATE ON THE PARCEL ‘UK RETURN – ALL TAX & DUTIES PAID’   

SHOULD WE RECEIVE A RETURN WHERE THIS INFORMATION HAS NOT BEEN MADE CLEAR, AND TAXES & DUTIES HAVE BEEN CHARGED, WE WILL NOT ACCEPT THE RETURN AND IT WILL BE THE CUSTOMERS RESPONSIBILITY TO CLEAR THESE CHARGES.

RETURN ADDRESS

UK RETURN, NO COMMERCIAL VALUE - ALL TAX AND DUTY PAID
The Big Horse Shop Ltd
Unit 4 Appleby Business Centre
Eden Street
Blackburn
United Kingdom
BB1 3BL

REFUNDS

We aim to process returns as quickly as possible; should your returned item meet all guidelines listed above; we will process your refund within 7 – 14 working days of receiving your item. Refunds will be made through your original method of payment.

If you have made a return which meets all the guidelines listed above, but you are past the 14 days of receiving your item and within 30 days, you will be eligible for an exchange or credit note only.

EXCHANGES

We aim to process exchanges as quickly as possible; should your returned item meet all guidelines listed above and the replacement item is in stock, we will process your exchange within 3 - 5 working days of receiving your item.

Exchanges will be shipped to the same delivery address unless stated otherwise.

PLEASE NOTE: Exchanges are subject to an additional shipping charge for your replacement item. We advise contacting us to reserve your exchange to ensure we have your desired item in stock.

DOWNLOAD RETURN FORM HERE